Why isn’t Shep working on this travel site?

By | 2018-12-12T18:59:03+00:00 June 13th, 2018|Troubleshooting|
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We’re sorry that you’re having this issue, there could be a few causes for not getting Shep on your chosen site.

  1. You may be signed out. To sign back in, click on the Shep icon in your Chrome browser extension bar.
  2. It is possible that this site is not currently supported. Shep works on the most popular and highly trafficked consumer booking platforms & brands. Currently live on 40+ sites (listed below) with many more in the works, we’re always aiming to add more. 
  3. Shep may be having an outage, this is extremely rare and should never be the case. If we are experiencing an outage, please reach out so that we can update you on the latest status of the extension.
  4. It is possible that the site has redesigned their page and the new design is interfering with Shep. Please reach out so that we can update Shep to continue working with this new layout.
  5. It’s possible that you’ve been removed from your Shep account by an administrator at your organization. If you’ve been removed from Shep at your organization, Shep will send you a notification via the email associated with your account. Please check your inbox (and spam folder) to see if Shep has sent this notification.
  6. Shep currently only works on the US domestic versions of travel sites, the international top level domains (such as: .ca, .jp, .co.uk etc. ) will not work.
  7. If your organization uses a firewall or other network security systems, you’ll need to contact your IT team to work out any issues you may be having with Shep.
  8. If you’ve recently turned on personal travel mode in the extension you may still have it turned on. Make sure personal travel mode is turned off when you’re booking business travel. Shep automatically turns personal travel mode off after 2 hours.
  9. If all of the above does not cover your issue, please use this feedback page to report your experience to the Shep team for support.


If Shep is missing a favorite, use this feedback page to request new sites. If your booking was not captured by Shep, please submit confirmation details via email to hi@sheptravel.com.

Shep is currently active on:

  • AA
  • Agoda
  • Air Canada
  • Airbnb
  • Alaska Airlines
  • ANA
  • British Airways
  • Cathay Pacific
  • Cheapoair
  • Delta
  • Easyjet
  • Emirates
  • Expedia
  • Fly
  • Frontier
  • flybe
  • Hilton
  • Holiday Inn
  • HomeAway
  • Hotels.com
  • Hotwire
  • Hyatt
  • Iberia
  • Jet Airways
  • JetBlue
  • Jetstar
  • KLM
  • Korean Airlines
  • Lufthansa
  • Marriott
  • Orbitz
  • Priceline
  • Qatar Airways
  • Qantas
  • Ryanair
  • Saudi Airlines
  • Southwest
  • Spice Jet
  • Spirit
  • Turkish Airlines
  • United
  • VRBO