Privacy Policy

Privacy Policy 2018-10-10T04:18:48+00:00

Last Updated: October 9, 2018

Compl.ai Inc. dba Shep (“Shep Travel,” “we,” “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this privacy policy. Shep Travel offers a simple way for companies to create a travel policy, guide team bookings on top of consumer travel sites and track expenses as they happen through a lightweight browser extension (as modified from time to time, the “Shep Platform”).

For the purposes of the EU General Data Protection Regulation 2016/679 (the “GDPR”), Shep Travel is the data controller. This means that we are responsible for deciding how we use the information that we hold. We are a Delaware corporation registered in the United States with an office at Compl.ai Inc. dba Shep, 6908 Larue Belle Cv, Austin, TX 78739.

The GDPR applies to you if you reside in the European Economic Area (an “EEA Resident”).

Please note that by visiting or using https://www.sheptravel.com/ (the “Site”), the Chrome browser extension (the “Browser Extension”) and the various related services, features, functions, software, applications, websites and networks associated with the Shep Platform, including our travel partners’ websites and services (together with the Shep Platform, the Site and the Browser Extension, collectively, the “Shep Travel Services”), you are accepting the practices described in this privacy policy, subject to any rights or restrictions that might apply under the GDPR if you are an EEA Resident, including the rights described in the European Privacy Rights for EEA Residents provisions below. This privacy policy is incorporated by reference into the Terms and Conditions that govern your use of the Shep Platform and the other Shep Travel Services (the “Terms”).

This policy describes the types of information we may collect from you or that you may provide when you access or use the Shep Platform, the Site, the Browser Extension, the other Shep Travel Services or any of the other features, functions, services, and products, including our travel partners’ services and products, and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect or may collect:

  • In accessing and using the Site and the Browser Extension.
  • In registering to use and to create an account for the Shep Platform.
  • In accessing and using the Shep Platform and the other Shep Travel Services.
  • In searching for flights, hotels, rental cars, and other travel services.
  • When you interact with airlines, hotels, rental cars, booking and reservation services, and other travel-related companies in connection with the Shep Platform.
  • In e-mail, text and other electronic messages sent through or use of the Site, the Shep Platform, and the other Shep Travel Services.
  • When you send any content through the Site, the Shep Platform or any of the other Shep Travel Services.
  • Through services provided to us or to you by third-party companies, agents or contractors, including our travel partners.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Shep Travel or any third party; or
  • Any third party, including through any link that may be accessible from or on the Shep Platform, the Site, the Browser Extension or any of the other Shep Travel Services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your only choice is not to use the Shep Platform or any of the other Shep Travel Services. By accessing or using any of the Shep Travel Services, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Shep Platform, the Site, the Browser Extension and/or any of the other Shep Travel Services, after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Minors under the Age of 18

None of the Shep Travel Services are intended for minors under 18 years of age. No one under age 13 may provide any information on or through the Site, the Shep Platform or the other Shep Travel Services. We do not knowingly collect personal data from children under 13. If you are under 13, do not use or provide any information on or through any of the Shep Travel Services or any of its features or register on the Site, use any of the interactive or public comment features of any of the Shep Travel Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name, username you may use or any pictures of you. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child under 13, please contact us at hi@sheptravel.com.

Information We Collect About You and How We Collect It

We collect or may collect several types of information from and about users of the Shep Platform, the Site, the Browser Extension and the other Shep Travel Services, including:

  • Information by which you may be personally identified, such as name, birthdate, job function, work telephone number and e-mail address (“personal data”);
  • Slack organization details and team identification;
  • Your IP Address, including when you create an account;
  • Travel booking data on or through the Shep Platform, including the total amount spent on travel, destinations and passenger information;
  • Travel search and navigation history on or through the Shep Platform, including all visited URLs;
  • Billing information, including the address for billing and billing contact information;
  • Information that is about you but individually does not identify you, such as the date and time of visit;
  • Usage details and information, including how you communicate with other users of the Site, the Browser Extension, the Shep Platform and the other Shep Travel Services, such as the time, date, sender and your interactions with messages (such as when you open a message);
  • Device, internet and mobile information such as the hardware model, operating system version, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number);
  • Information that you provide by registering, creating accounts or filling in forms or applications on or through the Shep Platform and the other Shep Travel Services, including information provided in connection with registering to access and use the Shep Platform;
  • When you report a problem with any of the Shep Travel Services;
  • Records and copies of your correspondence (including e-mail addresses), if you contact us; and/or
  • Details of transactions you carry out through the Shep Platform, the Site, the Browser Extension and any of the other Shep Travel Services.

 

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through or use the Shep Platform, the Site, the Browser Extension or any of the other Shep Travel Services.
  • From third parties, such as our customers, business partners and other third parties that provide us or you with certain services, including our travel partners.

Certain transactions may also involve you calling us or our calling you. Please be aware that we may monitor, and in some cases, record such calls for staff training or quality assurance purposes.

Use of Cookies and Other Tracking Technologies.

The technologies we use for automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Site.

Do Not Track Policy

Your web browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. We do not honor any web browser “Do Not Track” signals or other mechanisms that provide you with the ability to exercise choice regarding the collection of personally identifiable information about your online activities over time and across third-party websites or online services. At present, no universally accepted standards exist on how companies should respond to do-not-track signals. In the event a final universally accepted standard is established, we will assess and provide an appropriate response to these signals

Third-party Responsibilities and Services.

We may use or partner with other third-party companies, agents or contractors for various purposes in connection with our business and operations (“Service Providers”), including, travel partners, such as travel management companies, travel agents, online travel agencies, and travel product suppliers, CRM, invoicing and payment processing, support, relationship building, the marketing and growth of our business and the performance of services on our behalf, such as gathering and analyzing information and the provision of services to you. In the course of performing these responsibilities and providing such services, these other companies may have access to your information. We may also share information, including your information, with these Services Providers in order to enable them to perform these responsibilities and to provide these services.  These Services Providers may have adopted their own privacy policies, which are not subject to control by Shep Travel. You should always review the policies of these Service Providers to make sure that you are comfortable with the ways in which they collect, use, maintain, protect and disclose your information. We do not list our current Service Providers because they change from time to time. If you would like the names of any of Service Providers, please email us at hi@sheptravel.com.

 

The Service Providers may also transmit cookies to your computer or device when you click on ads that appear on or through the Service.

 

As a convenience to you, we may also provide links to other third-parties from within our Service. If you click on one of these links, you will be redirected to that third-party’s site (via affiliate cookies)  and such third party may also transmit cookies to you. We do not have any control over that or how they collect, use, maintain, protect and disclose your information. Please be aware that cookies placed by third parties may continue to track your activities online even after you are no longer using any the Shep Travel Services, and those third parties may not honor “Do Not Track” requests you have set using your web browser.

 

Shep may receive compensation from these Service Providers and other third parties.

 

Hubspot

The Site uses a HubSpot tracking code which uses cookies or similar technologies that track a user’s interaction with the Site. Hubspot also tracks browser-provided information such as inferred region, IP address, and return visits.

For more information about HubSpot’s Privacy Policy, click here.

Use of Remarketing with Google Ads, Google Analytics and other Remarking and Analytic Services

We use or may in the future use a variety of remarketing and analytic services including:

Google Ads

The Site uses Google AdWords to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Of course, any data collected will be used in accordance with this privacy policy, as well as Google’s privacy policy.

 

Google Analytics

We use a tool called “Google Analytics” to collect information about use of the Site. Google Analytics collects information such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics to improve the Pure Products, the Site, and its related features, functionality and performance. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Site by disabling cookies on your browser.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to, you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

DoubleClick: We may use Google Analytics and Google Adwords remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Google has additional information available about its Remarketing Privacy Guidelines, Policies, and Restrictions on its website.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data:

  • To provide the Browser Extension.
  • To provide you the Shep Platform and the other Shep Travel Services and the content and the other products and services that you request from us.
  • To provide the Site and the content that is on it to you.
  • To process and complete transactions, including registration for the use of the Shep Platform and the other Shep Travel Services and send you related information, including the dashboard that provides travel information.
  • To provide technical and other support to you.
  • To send you promotional communications, such as providing you with information about services, features, surveys, newsletters, offers , nd events; and providing other news or information about us, our customers and our travel partners.
  • To enable Service Providers to perform certain responsibilities and provide certain services in connection with the Shep Travel Services and our business and operations.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to the Shep Platform, the Site, the Browser Extension and the other Shep Travel Services.
  • To enhance the safety and security of all of the Shep Travel Services.
  • To verify your identity and prevent fraud or other unauthorized or illegal activity.
  • To enable marketing, remarketing and targeted advertising and similar services from us or Service Providers, including direct and indirect marketing and on-line behavioral advertising regarding our own and third-party products and services that we believe may be of interest to you, including advertisement on third party websites. We do not market to EEA Residents.
  • To perform targeted and other advertising on third party websites.
  • In any other way we may describe when you provide the information.
  • To provide guidance on travel spending
  • To advise/consult on best practices and improvements that could be made by your company to save money or improve policy compliance
  • For any other purpose with your consent.

 

Some of the information that we collect automatically is statistical data and does not include personal data, but we may maintain it or associate it with personal data we collect in other ways or receive from third parties or you provide to us. It helps us to improve the Site, the Browser Extension, the Shep Platform and the other Shep Travel Services, and to deliver a better and more personalized service, including enabling us to:

  • Estimate our audience size and better understand usage patterns.
  • Store information about your preferences, enabling us to customize the Site according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to the Site and the Browser Extension.
  • Negotiate on behalf of our customers for better/discounted rates with our travel partners.

 

Storage and Transfer of Your Information

We may store any information that we collect (personal or otherwise) ourselves or in databases and servers owned and maintained by us, our affiliates, agents or Service Providers. If you access or use the Site, the Browser Extension, the Shep Platform or any of the other Shep Travel Services outside of the United States, information that we collect about you may be transferred to servers inside the United States and maintained indefinitely, which may involve the transfer of information out of countries located in the European Economic Area and other parts of the world unless otherwise prohibited by applicable law or agreed by Shep Travel and you. By allowing Shep Travel to collect information about you, you consent to such transfer and processing of such information without restriction. We may also store some information locally on your computer or other devices. For example, we may store information as local cache so that you can open the Site and view content faster.

Although users from all over the world may access the Site, the Browser Extension, the Shep Platform and the other Shep Travel Services, keep in mind that no matter where you live or where you happen to use our services, you consent to us processing and transferring information in and to the United States and other countries whose data-protection and privacy laws may offer fewer protections than those in your home country.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal data that we collect or you provide as described in this privacy policy:   

  • To our subsidiaries and affiliates.
  • To other users in your organization in connection with the Shep Platform or any of the other Shep Travel Services.
  • To other users of the Shep Platform.
  • To Service Providers, contractors and other third parties we use to support the Shep Travel Services and our business, including our travel partners.
  • To a potential or actual buyer. assignee or other successor (including its related advisors and agents) in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Shep Travel’ assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by Shep Travel about users of the Site is among the assets that may be or are actually transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your data information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply the Terms and other agreements, including for billing and collection purposes.  
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Shep Travel, our customers or others.

We may share information that is anonymized or in an aggregated form that does not directly identify you and we may use and share any such information for any purpose without restriction so long as it does not violate the terms of this privacy policy or any applicable law. We may use, disclose or sell that anonymized or aggregated information without restriction so long as we do not disclose any of your personal data or violate the terms of this privacy policy or any applicable law.

Choices About How We Use and Disclose Your Personal Data

We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your personal data:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that all or some parts of the Shep Travel Services, may then be inaccessible or not function properly.
  • Promotional Offers from Shep Travel. If you do not wish to have your e-mail address/contact information used by Shep Travel to market or otherwise promote our own or third parties’ products or services, you can opt-out through the unsubscribe mechanism at the bottom of the applicable email. This opt out does not apply to information provided to Shep Travel as a result of a service or product purchase, warranty registration, product service experience or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. You may be able to opt out of receiving personalized advertisements from companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit: http://www.aboutads.info and http://www.networkadvertising.org/choices/. You may also use TRUSTe’s Preference Manager at http://preferences-mgr.truste.com.

 

Accessing and Correcting Your Personal Data

You may change, correct or delete any personal data that you have provided to us by emailing us at hi@sheptravel.com.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of the Site that are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please send an e-mail to hi@sheptravel.com or write to us at: Compl.ai Inc. dba Shep, 6908 Larue Belle Cv, Austin, TX 78739, USA.

European Privacy Rights for EEA Residents.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your personal data) if we intend to use your personal data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal data. You can also exercise the right by contacting us directly.

In certain circumstances, you have the right to: (a) request access to any personal data we hold about you and related data, (b) obtain without undue delay the rectification of any inaccurate personal data, (c) request that your personal data be deleted provided that the personal data is not required by us for (i) compliance with a legal obligation under European or Member State law or other applicable law or (ii) the establishment, exercise or defense of a legal claim, (d) prevent or restrict processing of your personal data, except to the extent processing is required (i) to comply with a legal obligation under European Member State law or applicable law or (ii) for the establishment, exercise or defense of legal claims; and (e) request transfer of your personal data directly to a third party where this is technically feasible.

If you are an EEA Resident in France, you also have the right to set guidelines for the retention and communication of your personal data after your death.

If you reside in a jurisdiction other than the European Economic Area, you may also have similar rights to the above. Please contact us at hi@sheptravel.com if you would like to exercise one of these rights, and we will comply with any request to the extent required under applicable law.

In addition, where you believe that we have not complied with its obligation under this Privacy Policy or European law, you have the right to make a complaint to an EU Data Protection Authority, such as the UK Information Commissioner’s Office.

You can exercise any of these rights by contacting us at hi@sheptravel.com or write to us at: Compl.ai Inc. dba Shep, 6908 Larue Belle Cv, Austin, TX 78739.

How Long We Store Your Personal Data

We will only retain your personal data, in a form which permits us to identify you, for as long as necessary to fulfil the purposes we collected it for. We will retain and use your personal data as necessary to satisfy any legal, accounting or reporting requirements, to resolve disputes or to enforce our agreements and rights.

Data Security

We understand that the security of your personal data is important. We provide reasonable administrative, technical, and physical security controls to protect your personal data.  However, despite our efforts, no security controls are 100% effective. Shep Travel cannot ensure or warrant the security of your personal data. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or through the Browser Extension.

The safety and security of your data also depends on you. Where you have chosen (or we have given you) a password for access to and use of certain parts of the Site, the Browser Extension, the Shep Platform and/or the other Shep Travel Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of any of the Shep Travel Services. The information you share in public areas may be viewed by any other user of the Shep Travel Services.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the home pages of the Site for at least 30 days. If we make material changes to how we treat our users’ personal data that are materially less protective than provided in this policy, we will use reasonable efforts to notify you by e-mail to the e-mail address specified in your account and/or through a notice on the home pages of the Site and to attempt to get your consent to the changes. The date the privacy policy was last updated is identified above. You are responsible for ensuring that we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting the Site and this privacy policy to check for any changes.  Like our Terms, of which this privacy policy is a part, your use, and/or continued use after our efforts to contact you, of the Site, the Browser Extension, the Shep Platform or any of the other Shep Travel Services, means that you agree to be bound by such changes.

Survival

The policies indicated in this privacy policy will remain effective, even if the Terms and the other agreements between us are terminated and you are no longer using the Site, the Browser Extension, the Shep Platform or any of the other Shep Travel Services.

 Contact Information

To ask questions or comment about this privacy policy and our privacy practices or need to reach us for any other reason, you may contact us by e-mail at hi@sheptravel.com or by mail at Compl.ai Inc. dba Shep, 6908 Larue Belle Cv, Austin, TX 78739.

© Copyright Compl.ai Inc. dba Shep 2018