The role of the travel manager will never be the same!

By |2020-12-29T21:41:08+00:00December 29th, 2020|Business Travel|

The COVID outbreak has shaken the world, with travel being one of the most affected industries. This current pause has forced almost all players in the industry to step back, evaluate, and adjust to the still-emerging “new normal.” Airlines are cutting staff and limiting routes, brick and mortar travel agencies are shutting their doors, and travel tech startups are closing, merging, or being acquired. Almost no job in the travel industry has remained untouched. Prior to Coronavirus, the corporate travel manager job primarily focused on savings, rates, and policy compliance but now, savings has almost dropped to the bottom of the travel management priority stack. The key is now safety, health, duty of care, and communication. In addition to negotiating rates and doing annual RFPs, you now need to be an expert in data aggregation, technology evaluation, and API integration!

In addition to negotiating rates and doing annual RFPs, you now need to be an expert in data aggregation, technology evaluation, and API integration!

How big are the changes?

As a travel professional, you likely have several anecdotal examples of peers or suppliers being affected but the stats are telling (and growing):

What to do next?

After talking to hundreds of travel managers, we realized that most of them knew what they needed to do but not where to start when trying to return to travel. There was lots of information but no roadmap.

Some of the things you need to focus on are:

  • Getting your travelers back on the road sooner than your competition.
  • Aligning priorities and policies across departments and levels.
  • Communicating with travelers as they’re starting to plan their next trips.
  • Ensuring the relevancy of your communication so that your messages aren’t ignored.
  • Reassuring travelers that you have their safety at heart and are providing then with the most up-to-date guidance available.

We put together a free downloadable e-book that will show you how to get your employees back to travel in 5 easy steps called, Get back to travel sooner and safer.

If you’re strategizing how to reopen your travel program, this guide is for you!

GET THE FREE GUIDE HERE

Sources:

1. https://www.gbta.org/blog/new-gbta-research-shows-coronavirus-continues-to-impact-the-business-travel-industry/
2. https://www.phocuswire.com/corporate-travel-duty-of-care
3. https://skift.com/2020/06/29/travel-managers-are-working-out-how-companies-can-return-to-travel-is-it-worth-it/
4. https://www.gbta.org/blog/56-travel-buyers-have-revised-their-travel-policy-in-light-of-covid-19/

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